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May
19

To enhance the usability and security of our support, WANdisco are delighted to announce a revamped system for retrieval of software downloads, and provision of logs / talkbacks and other larger documents beyond the 10MB size limit in our support ticket system, Kayako.

The new portal can be accessed via https://customer.wandisco.com/. To access this page you will need to have a valid product license. For those customers who do not purchase WANdisco products and have Subversion/Git support only, a bespoke license will be created and shared with you to obtain access.

Once the file is uploaded via the simple Drag-and-Drop and validated, you will have access to an easy-to-use portal that is securely tied to the license you provided. The Home page will present a list of the available software, with download ​links valid for ​a ​24 hour​ period. 

An Upload tab at the top allows you to manage Secure File Transfer Protocol (SFTP) accounts, complete with instructions for creation and maintenance of your SFTP accounts to gain access to the WANdisco sftp server sftp://sftp.wandisco.com.

There is also a specific Upload option for the ability to Drag and Drop files in for direct upload, or via Curl for files up to 50MB. Full instructions for each option are laid out within the portal itself.

The existing ​ftp/sftp server custftp.support.wandisco.com will expire on 1st June 2016. We would ask that this information is shared through the teams involved in the administration of your WANdisco Support portal to ensure awareness, and readiness for the change. If you have any issues with the new portal please contact the support team via the usual channel of https://support.wandisco.com for assistance.

 

Kind Regards,

Gordon Vaughan

Service Delivery Manager


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