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WANdisco File Distribution portal update
Posted by Gordon Vaughan on 07 December 2015 04:46 PM

As part of our drive for continuous improvement, WANdisco will shortly launch a revamped version of our File Distribution portal.

Having reviewed the existing portal, WANdisco recognised that the user experience was not ideal, with a particular barrier being that customers needed to keep a note of their custom URL, or contact support to obtain it. To that end we’ve made some changes that will ensure a single point of entry for all customers, and a more friendly UI experience all round.

From Thursday 10th December at 1400 GMT (0600 PST) the new version of FD will launch, and will be available at the fixed URL of https://customer.wandisco.com . On this screen, you will be presented with a file upload tool. This tool requires you to provide a copy of your license file, which must be valid to progress. Upon provision of a valid license key, the tool will recognise your company and entitlement from the file uploaded, and from there present the available installation files for download.

WANdisco expects that this revised portal will cause no issues for customers, as holding a valid license is absolutely necessary for installation of the software(s) presented. If, for any reason, you are missing your license file, please raise a ticket to the Support team via support.wandisco.com and the team will work to provide a license or clarify the situation as appropriate.

Kind Regards,

Gordon Vaughan

Service Delivery Manager


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