RSS Feed
News
Nov
19
Ticket change notice - attachment limit now set to 10MB
Posted by Gordon Vaughan on 19 November 2015 05:32 PM

WANdisco has recently experienced a surge in the number of tickets raised into our support portal with very large attachments. While our support portal is more than capable of handling the attachment sizes uploaded, the knock-on effect of this has been that emails from the support desk to our customers have been bounced due to sizing limits. This has given the potential for major communication issues, which is something neither WANdisco or our customers can countenance.

 

Having assessed all the options available and considered the impacts, we have deployed a 10MB file size limit on attachments via our portal, effective immediately. Any attempts to create or update tickets with files of this size or greater will result in a failure to upload, although the ticket text content will be received.

 

Should you have a need to send us a file sized 10MB or greater, please upload these to the shared space we have made available to you (FTP/SFTP). Should you be unfamiliar with this process, or require access, please contact the support team via the usual channels.

 

Thanks,

Gordon Vaughan

Service Delivery Manager - WANdisco


Help Desk Software by Kayako support.wandisco.com/index.php?