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Nov
19
Ticket change notice - attachment limit now set to 10MB
Posted by Gordon Vaughan on 19 November 2015 05:32 PM

WANdisco has recently experienced a surge in the number of tickets raised into our support portal with very large attachments. While our support portal is more than capable of handling the attachment sizes uploaded, the knock-on effect of this has been that emails from the support desk to our customers have been bounced due to sizing limits. This has given the potential for major communication issues, which is something neither WANdisco or our customers can countenance.

 

Having assessed all the options available and considered the impacts, we have deployed a 10MB file size limit on attachments via our portal, effective immediately. Any attempts to create or update tickets with files of this size or greater will result in a failure to upload, although the ticket text content will be received.

 

Should you have a need to send us a file sized 10MB or greater, please upload these to the shared space we have made available to you (FTP/SFTP). Should you be unfamiliar with this process, or require access, please contact the support team via the usual channels.

 

Thanks,

Gordon Vaughan

Service Delivery Manager - WANdisco


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Feb
24
SmartSVN sold to Syntevo
Posted by Phil Richardson on 24 February 2015 12:47 PM

From 23/02/2015 SmartSVN will be owned, maintained and managed by SmartSVN GmbH, a 100% child of Syntevo GmbH.

During the last two years the founders of Syntevo have continued to work extensively with WANdisco, so the transition back into their ownership will be smooth and seamless.

Will this affect my purchased SmartSVN license?

No, SmartSVN GmbH will continue to support current SmartSVN users and you'll be able to renew through them when the free upgrade period of your SmartSVN license has expired.

Where should I raise issues in the future?

The best place to go is Syntevo's contact page (http://www.smartsvn.com/contact/) where you'll find the right contact depending on the nature of your issue.

You can read more about this on our blog here: http://blogs.wandisco.com/2015/02/23/smartsvn-has-a-new-home/

Regards,
WANdisco


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