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Dec
7
WANdisco File Distribution portal update
Posted by Gordon Vaughan on 07 December 2015 04:46 PM

As part of our drive for continuous improvement, WANdisco will shortly launch a revamped version of our File Distribution portal.

Having reviewed the existing portal, WANdisco recognised that the user experience was not ideal, with a particular barrier being that customers needed to keep a note of their custom URL, or contact support to obtain it. To that end we’ve made some changes that will ensure a single point of entry for all customers, and a more friendly UI experience all round.

From Thursday 10th December at 1400 GMT (0600 PST) the new version of FD will launch, and will be available at the fixed URL of https://customer.wandisco.com . On this screen, you will be presented with a file upload tool. This tool requires you to provide a copy of your license file, which must be valid to progress. Upon provision of a valid license key, the tool will recognise your company and entitlement from the file uploaded, and from there present the available installation files for download.

WANdisco expects that this revised portal will cause no issues for customers, as holding a valid license is absolutely necessary for installation of the software(s) presented. If, for any reason, you are missing your license file, please raise a ticket to the Support team via support.wandisco.com and the team will work to provide a license or clarify the situation as appropriate.

Kind Regards,

Gordon Vaughan

Service Delivery Manager


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Nov
19
Ticket change notice - attachment limit now set to 10MB
Posted by Gordon Vaughan on 19 November 2015 05:32 PM

WANdisco has recently experienced a surge in the number of tickets raised into our support portal with very large attachments. While our support portal is more than capable of handling the attachment sizes uploaded, the knock-on effect of this has been that emails from the support desk to our customers have been bounced due to sizing limits. This has given the potential for major communication issues, which is something neither WANdisco or our customers can countenance.

 

Having assessed all the options available and considered the impacts, we have deployed a 10MB file size limit on attachments via our portal, effective immediately. Any attempts to create or update tickets with files of this size or greater will result in a failure to upload, although the ticket text content will be received.

 

Should you have a need to send us a file sized 10MB or greater, please upload these to the shared space we have made available to you (FTP/SFTP). Should you be unfamiliar with this process, or require access, please contact the support team via the usual channels.

 

Thanks,

Gordon Vaughan

Service Delivery Manager - WANdisco


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Feb
24
SmartSVN sold to Syntevo
Posted by Phil Richardson on 24 February 2015 12:47 PM

From 23/02/2015 SmartSVN will be owned, maintained and managed by SmartSVN GmbH, a 100% child of Syntevo GmbH.

During the last two years the founders of Syntevo have continued to work extensively with WANdisco, so the transition back into their ownership will be smooth and seamless.

Will this affect my purchased SmartSVN license?

No, SmartSVN GmbH will continue to support current SmartSVN users and you'll be able to renew through them when the free upgrade period of your SmartSVN license has expired.

Where should I raise issues in the future?

The best place to go is Syntevo's contact page (http://www.smartsvn.com/contact/) where you'll find the right contact depending on the nature of your issue.

You can read more about this on our blog here: http://blogs.wandisco.com/2015/02/23/smartsvn-has-a-new-home/

Regards,
WANdisco


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Oct
17
IMPORTANT NOTICE FOR INTERNET EXPLORER 6 USERS
Posted by Matt Taylor on 17 October 2014 02:15 PM

Due to a security vulnerability we have disabled access to our secure pages via SSLv3, and will now only offer secure connections for those using TLSv1 and newer protocols.

Unfortunately this means you will no longer be able to browse our secure pages such as our support ticket system and web store using Internet Explorer 6.

In order to access these pages please upgrade your version of Internet Explorer to version 8 or newer and enable support for TLS. Alternatively you could use a browser such as Chrome, Firefox or Opera.

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Aug
14
Subversion Vulnerability in Serf
Posted by Phil Richardson on 14 August 2014 12:34 PM

The Apache Subversion team have recently published details of two vulnerabilities in the Serf RA layer.

Firstly, vulnerable versions of the Serf RA layer will accept certificates that it should not accept as matching the hostname the client is using to make the request. This is deemed a Medium risk vulnerability.

Additionally, affected versions of the Serf RA layer do not properly handle certificates with embedded NUL bytes in their Common Names or Subject Alternate Names. This is also deemed a Medium risk vulnerability.

Either of these issues, or a combination of both, could lead to a man-in-the-middle attack and allow viewing of encrypted data and unauthorised repository access.

A further vulnerability has also been identified in the way that Subversion indexes cached authentication credentials. An MD5 hash collision can be engineered such that cached credentials are leaked to a third party. This is deemed a Low risk vulnerability.

For more information on these issues please see the following links:
http://subversion.apache.org/security/CVE-2014-3522-advisory.txt
http://subversion.apache.org/security/CVE-2014-3528-advisory.txt
https://groups.google.com/forum/#!msg/serf-dev/NvgPoK6sFsc/_TR7Buxtba0J

The ra_serf vulnerability affects Subversion versions 1.4.0-1.7.17 and 1.8.0-1.8.9. The Serf library vulnerability affects Serf versions 0.2.0 through 1.3.6 inclusive. Finally, the credentials vulnerability affects Subversion versions 1.0.0-1.7.17 and 1.8.0-1.8.9.

If you are using any of the vulnerable versions mentioned above we would urge you to upgrade to the latest release, either 1.8.10 or 1.7.18. Both are available on our website at https://www.wandisco.com/subversion/download.

We believe that the information contained above, including the links to the Apache. Org communications, should be all that you need to deal with these issues. However, should further queries arise, feel free to reach out to the support team and we'll do what we can to assist.


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